Privacy Policy
Canaima Services Ltd
Last updated: 10 February 2025
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1. About This Policy
Canaima Services Ltd (“Canaima Services”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This policy explains how we collect, use and protect your personal data when:
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You use our website: www.canaimaservices.com
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You request a quote or make an enquiry
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You book our services
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You apply to work with us
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
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2. Definition of Personal Data
Personal Data means any information relating to an identifiable individual who can be directly or indirectly identified from that information.
This includes information you provide to us via our website, by phone, by email, or in person.
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3. Who We Are
Canaima Services Ltd is a building, renovation and property maintenance company operating in Harlow, Essex and surrounding areas.
Canaima Services Ltd
Company Registration Number: 14592455
Registered in England and Wales
Registered Office Address:
86–90 Paul Street
London
EC2A 4NE
United Kingdom
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4. How We Collect Information
We may collect information when:
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You request a quotation
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You contact us via website, phone or email
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You make a booking
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You leave feedback or reviews
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You browse our website (via cookies and analytics tools)
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You apply for employment or subcontractor work
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5. What Information We Collect
Information You Provide
When you contact us or book services, we may collect:
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Full name
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Address
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Telephone number
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Email address
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Property details relevant to the works
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Billing or payment information
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Any additional notes or instructions
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Marketing preferences (opt-in / opt-out)
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Website Usage Information
When you visit our website, certain information may be collected automatically, including:
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Device type (mobile, tablet, desktop)
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IP address
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Browser type and version
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Operating system
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Cookies
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Access times
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Referring website addresses
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General geographic location (city/region)
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6. Legal Basis for Processing
We process your personal data where:
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It is necessary to provide services or fulfil a contract
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You have provided consent (e.g., marketing communications)
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It is required for legal obligations
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It is in our legitimate business interests
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7. How We Use Your Information
We use your information to:
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Provide quotations and complete booked services
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Send confirmations, invoices and service updates
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Maintain internal business records
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Improve our services
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Respond to enquiries
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Send marketing communications (only if you have opted in)
We do not sell or rent your personal data to third parties.
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8. Data Security
We take appropriate technical and organisational measures to protect your personal data against:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Disclosure
However, while we take reasonable precautions, no system can be guaranteed 100% secure.
9. Data Retention
We retain personal data only for as long as necessary:
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To fulfil the purpose it was collected for
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To comply with legal, tax or accounting obligations
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To resolve disputes
Once data is no longer required, it is securely deleted.
10. Recruitment
If you apply to work with Canaima Services Ltd, we may collect:
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Personal details
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Employment history
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Qualifications and certifications
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References
Unsuccessful applications will be securely deleted within 30 working days unless you provide written consent for us to retain your information for future opportunities (up to 12 months).
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11. Your Rights
Under UK data protection law, you have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your data (in certain circumstances)
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Request restriction of processing
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Withdraw consent at any time
To exercise your rights, please contact us at:
📧 Enquiries@canaimaservices.com
We will respond within one month of receiving your request.
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12. Marketing Preferences
We will only send marketing communications if you have opted in to receive them.
You may withdraw consent at any time by emailing:
📧 Enquiries@canaimaservices.com
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13. Changes to This Policy
We may update this Privacy Policy from time to time. We recommend reviewing this page periodically to stay informed about how we protect your data.
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14. Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Canaima Services Ltd
86–90 Paul Street
London
EC2A 4NE
United Kingdom